One if two things has happened...
It sounds like the roots have been damaged in one way or another.
One: If the trees were shipped "bare root" they either were damaged when the dirt was removed or when you potted it.
Two: Is that there is an air gap somewhere in the root system from when you potted it.
I would recommend to re-pot the the tree again, and make sure that the dirt is woven through the roots and not crowding them. You need to be VERY careful not to do any additional damage. Make sure to get the tree in bright INDIRECT light. Water it well to flush out any bad things that might be in the soil. Then all you can do it wait and try to nurture it back to health.
Just remember that it is a very slow growing tree, so it will take some time to see it make a turn for the better, but you will know if it is working if the leaves stop dieing so rapidly.
If the root system was damaged from when they removes the soil, this process might work as well, but it will take a much longer time for the tree to repair itself. Just don't give up until the tree is completely dead. Sometimes they will pull through later than you would think.
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Jerod
SurfCityPalms.com
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