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  #1 (permalink)  
Old April 16th, 2013, 10:41 AM
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Join Date: Apr 2013
Posts: 1
Default Does anyone have good reviews?

If I can save anyone else from losing money like I have, then I'd like to. Here's my review of a Pygmy date palm I recently ordered. Not sure how long until it will be removed.


Arrived after 2 weeks. The palm looked great but some of the branches were damaged or dying. The terrocata pot that I opted for was cheap plastic. It looks nothing like the picture, I should have ordered the medium sized one. It's pretty much dead now, so I'm cutting it up to throw in the trash. I called the company and finally got through and they sent a second palm looked much better, but I had to take pictures of the palm and as I had already thrown it away, it took some convincing as I went over the 30 days "guarantee". The second way came in within a week, but having to take pictures and being on hold etc, makes it unlikely I would purchase again.

They did include extra fertilizer and a kit but for the money I would rather drive down to Florida and bring one back. So it's a mixed review, anyone else?
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  #2 (permalink)  
Old April 22nd, 2013, 11:45 AM
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Join Date: Mar 2009
Posts: 69
Default Reviews

That *****. Keep posting until they send you a new tree. I always send out a replacement if a tree is damaged.
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  #3 (permalink)  
Old May 11th, 2013, 10:11 PM
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Join Date: May 2013
Posts: 15
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Honestly, this sounds really strange. I've ordered nearly a dozen plants from these guys, and I've never had a strange experience. I can't explain the review moderation, but my gut does tell me it's a technical glitch.
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  #4 (permalink)  
Old October 29th, 2018, 04:36 AM
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Join Date: Oct 2018
Posts: 1
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I had similiar experience as you Derek, I filed a customer service ticket and after calling them and being on hold they finally sent a replacement palm. So now I have a semi yellow christmas palm and a new green one. but it took two tries to get it right.
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  #5 (permalink)  
Old December 12th, 2018, 11:05 PM
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Join Date: Dec 2018
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My fertilizer pack was missing. I have yet to hear from customer service. Waiting....


Update: December 13th, they sent a tracking number to my email and its a smallbox so I think it's the fertilizer... I will give update
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  #6 (permalink)  
Old August 7th, 2019, 05:21 PM
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Join Date: Aug 2019
Posts: 2
Smile

So far so good! palm arrived packed nicely compared to ebay sellers. and it has a large trunk so I am overall happy. Only downside it took a week to receive it after ordering. I ordered a medium bamboo palm tree and it came in a large brown box that sat outside my house the whole afternoon. I thought it might have gotten burned from the heat or worse stolen. The size of the box is properly what kept people from taking it.
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